“FAQS: Everything You Need to Know”
Frequently Asked Questions (FAQs)
At FIA Enterprises, we value our customers and strive to provide a seamless shopping experience. Below, you’ll find answers to some of the most commonly asked questions about our products, shipping, returns, payments, and more.
If you don’t find what you’re looking for, feel free to contact us via email, phone, or WhatsApp—we’re happy to assist you!
1. Ordering & Payment
How do I place an order?
FAQS
Ordering from our website is easy! Simply browse our collection, add your favorite leather jackets to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely for your peace of mind.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement. If you need to make changes, contact our support team as soon as possible. Once an order is processed, it cannot be changed.
2. Shipping & Delivery
FAQS
Do you offer worldwide shipping?
Yes! We ship internationally, and delivery times vary depending on your location.
How long does shipping take?
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days (extra charges apply)
Shipping times may vary due to customs processing in different countries.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package in real-time.
Do I have to pay customs or import duties?
For international orders, customs fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer.
3. Returns & Exchanges
FAQS
What is your return policy?
We accept returns within 7days of receiving your order. The item must be unused, in original condition, and with all tags attached.
How do I initiate a return or exchange?
To start a return or exchange, contact us at info@faithinallahenterprises.com with your order number and reason for the return. We will guide you through the process.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How long does it take to receive a refund?
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
4. Product Information & Sizing
FAQS
Are your jackets made of real leather?
Yes! All our jackets are made from 100% genuine leather, ensuring durability, comfort, and a luxurious feel.
How do I choose the right size?
Each jacket has a detailed size chart on the product page. We recommend measuring yourself and comparing the measurements with our chart for the perfect fit. If you need help, contact us!
How do I take care of my leather jacket?
- Avoid direct exposure to water or sunlight for long periods.
- Use a leather conditioner occasionally to maintain softness.
- Store it in a cool, dry place and use a padded hanger to keep its shape.
5. Customer Support & Contact
How can I contact you for support?
You can reach out to us via:
📧 Email: info@faithinallahenterprises.com
📞 Phone/WhatsApp: 0039.3476918110
What are your customer service hours?
Our support team is available Monday to Friday, 9 AM – 6 PM (GMT+2).
Do you offer collaborations or wholesale opportunities?
Yes! If you are an influencer, blogger, or retailer, we’d love to collaborate. Send us an email at
for more details.